Adults with Chronic illness Essay Example | Topics and Well Written Essays - 750 words

Adults with Chronic illness - Essay Example The precise regions, in this case, are sub-Saharan Africa and South Asia. However, infectious diseases are also claiming lives of people in developing countries due to poor nutrition and sanitation causes but still chronic diseases are leading killer condition in the world. Also, the elderly population is more vulnerable to chronic ailments, and their cases are on the rise (Pinquart, 2014). The chronic disease amongst adults supersedes the other killer infectious diseases like HIV/AIDS. Obesity is one of the worldwide problems as per the universal health organization report. Internationally, the chronic diseases are also threatening lives of various countries in developing and developed countries, for instance in America, the prevalence of chronic disease is high and, as a result, affects the financial and public health. The condition has also contributed to fast growing of older adult’s population, and other risk factors. In developing countries such Kenya, chronic diseases a re on the rise and mostly the adults are affected (Pinquart, 2014). It also affects the youth significantly because of the lifestyle reasons. On the other lower middle income, chronic diseases like diabetes, cardiovascular diseases, and diabetes also significantly affect medium and rich countries more than infectious diseases affect them. At the local scenario, a good example is Bronx New York the issue of chronic illness affects five main neighborhoods. The most common chronic disease is diabetes and obesity in the Bronx. The causes of the high rise of diabetes and obesity condition I Bronx New York is a lifestyle, poor habits of feeding. A half of the population of Bronx New York is reported to have chronic diseases this far much higher than countries America, Africa, and Caucasians. Junk food and calories intake are also highly consumed in the Bronx, vegetables, fruits are hardly available, and when they are, they are more expensive.

Current issues in advertising Essay Example | Topics and Well Written Essays - 1000 words

Current issues in advertising - Essay Example Woodbury' Facial oap, a woman' beauty bar, wa almot dicontinued in 1910. The oap' ale decline wa revered, however, with ad containing image of romantic couple and promie of love and intimacy for thoe uing the brand. Jovan Muk Oil, introduced in 1971, wa promoted with exual entendre and decription of the fragrance' exual attraction propertie. A a reult, Jovan, Inc.' revenue grew from $1.5 million in 1971 to $77 million by 1978 (Del, 66-111) In contemporary maintream conumer advertiing (e.g., magazine, network and cable televiion), ex i preent in promotional meage for a wide range of branded good. Ad feature provocative image of well-defined women (and men) in revealing outfit and poture elling clothing, alcohol, beauty product, and fragrance. Advertier uch a Calvin Klein, Victoria' ecret, and Pepi ue thee image to cultivate a ubiquitou ex-tinged media preence. Alo, exual information i ued to promote maintream product not traditionally aociated with ex. For example, the Dalla Opera recently revered declining eaon ticket ale by marketing the more laciviou part of it performance. A a reult of it exual promotion trategy, eaon ticket package old out fater than ever before . (Del, 66-111) ince the 1960, reearcher uing ocial cience method have attempted to undertand the role of ex in advertiing for elling brand. pecifically, they have attempted to undertand exactly how exual content influence the advertiing communication proce. In thi article, I organize thi body of reearch by firt defining and decribing common type of exual content examined by invetigator, and then by reviewing major approache in pertinent effect reearch. Finally, I et forth area for future reearch that can enhance the congruence between exual appeal reearch with advertiing practice. Thee area include further analyi of ex-related appeal in ad, examining whether and how exual content can influence brand perception, and the utility of including peronality variable (e.g., erotophobia/philia) in future tudie. Thi review i limited to United tate-baed reearch becaue the bulk of ex in advertiing reearch conit of U.. media content and population ample. Included in the review i illutrative content analyi reea rch, a well a an exhautive collection of effect tudie. (Del, 66-111) AA- Rule & Regulation The Advertiing tandard Authority (AA) Annual Report 2007, publihed today, reveal that a record number of advertiement (2,458) were changed or withdrawn lat year. The number of advertiement complained about reached an all-time high of 14,080 - an increae of 9.6% on the year before. The total number of complaint received wa 24,192 - an increae of 7.9% on 2006. The public' main concern about advertiing in 2007 are illutrated by the Report' lit of the Top 10 mot complained about ad. The depiction of violence, ex and race all generated high number of complaint (ee Top 10 lit in the report). The AA alo dealt with record number of complaint about environmental claim a advertier increaingly ought to promote their 'green' credential. (Del, 66-111) TV wa by far the mot complained about medium, generating 9,915 complaint. ignificantly, internet advertiing wa the mot complained about non-broadcat medium and the econd mot complained about medium overall. A total of 2,980 complaint were received about internet advertiing, 2,144 of which related to the content of webite and a uch were outide the AA' remit. The mot common iue raied by the public about internet

Equity and trusts problem question answers

Equity and trusts problem question answers Equity and trusts problem question (1500 words) This scenario relates to the purported creation of a trust. We are told that Michael has said to his daughter that â€Å"I promise to transfer to you within the year certain property†. The first issue to determine is whether this is sufficient to create a trust. One of the principal requirements for the successful establishment of a trust is certainty, and in this instance, certainty of intention is relevant. Knight v Knight (1840) established that the â€Å"three certainties† must be present; certainty of intention, of subject matter, and of object. Also of relevance here is the equitable maxim that â€Å"equity look to intent, not form†. This means that it is not necessary for the declaration explicitly to include reference to the word â€Å"trust†. The fact that Michael does not refer to a â€Å"trust† does not, therefore, defeat the attempt to establish a trust. By way of example, in Paul v Constance (1977) the words â€Å"the money is as much yours as mine† in reference to deposits in a bank account were sufficient to create a trust. There is no requirement that the declaration be in writing either, unless the trust property is land. The second â€Å"certainty† that is required is certainty of subject matter. What is the trust property? In this instance, Michael has sought to create a trust over â€Å"certain property†. This will fail for evidential uncertainty; there is no clear specification of what the trust property is. Lord Hailsham indicated in his judgment in IRC v McMullen (1981) that the courts are generally reluctant to invalidate a trust for uncertainty of subject matter and will, where possible, apply a reasonable construction to the wording of the trust in order to make them valid. In this instance, however, there is no reasonable construction that could make this vague declaration sufficiently certain. Michael goes on, however, to specify this property as being his Cartier watch, his shares in ABC plc, the legacy he expected to receive from his uncle’s will, and Tranquil View, a freehold house. This, then, will meet the evidential certainty criteria. The next issue to consider is who the trustee is over each of the trust properties. Michael’s watch is a chattel. A trust only becomes fully constituted once the property is in the hands of the person properly bound to be the trustee. In this instance, the bank is holding his watch. The bank, then, becomes the trustee as soon as the declaration is made. In Milroy v Lord (1862), Turner LJ set out his famous three modes of making a gift; an outright transfer of the legal title to the property, a transfer of legal title of the property to a trustee to hold on trust, and a self-declaration of trust. As we have seen, Michael has transferred, by his declaration, the legal title to the watch to the bank. There is no delivery requirement as it is already in the bank’s possession. In relation to Michael’s shares in the public company, the Re Rose (1952) case is relevant. Another equitable maxim is that equity will not assist a volunteer, meaning that in order successfully to create the trust, Michael must have done everything possible to transfer the legal title to the trust property. In Re Rose, the Court of Appeal upheld a trust where the donor had done everything he was obliged to do to make the trust valid. In relation to the shares, Michael will have to execute a stock transfer form in order to create the trust. This principle was extended by Pennington v Waine (2002), although this still required the execution of a stock transfer form. Michael has also sought to create a trust over future property, his expected legacy from his uncle. This is a mere â€Å"expectancy† rather than a trust. Equity will only enforce this as a trust if some consideration was given for it, which does not appear to have been the case in this instance. It is a gratuitous assignment and is not therefore legally enforceable. Tailby v Official Receiver (1888) is authority for equity enforcing an imperfect transaction where consideration was given. In relation to the freehold house, a trust over real property can only be fully created in writing (unlike trusts over personalty). There will not be a properly constituted trust, then, over the property. Michael has also verbally promised to his mistress that she will have the freehold house. This is a case of donationes mortis cause, or deathbed gifts, which are made inter vivos. What distinguishes this from a deathbed gift, however, is that it is not conditional upon Michael’s death, as he says â€Å"whether I die or not†. Cain v Moon (1869) is authority for the fact that deathbed gifts must be in contemplation of death. He also gives his mistress the keys to the safe which contain the title deeds, and thus he has delivered to her the legal title, in essence. This is sufficient to create the trust although as mentioned this is not a donationes mortis causa. We come to Michael’s will which was validly created, and which takes effect upon his death. The  £200,000 trust to create a sports ground for the employees will be successful as it is sufficiently certain as to the trust objects (i.e. the beneficiaries). This is a trust for a purpose, and pure purpose trusts will be invalid, however. Equity will not recognise a trust to carry out a purpose as the benefits of carrying out a purpose cannot be localised to specific individuals (see Morice v Bishop of Durham (1804)). The trust for the purpose of erecting and maintaining a monument will be invalid following Re Endacott (1960) in which a gift of some  £20,000 was made â€Å"for the purpose of providing some useful memorial to myself†. This was invalid. The trust for the purpose of looking after his pet tortoise will be valid as an exception to the no purpose rule, following Pettingall v Pettingall (1842), in which a trust was valid for the purpose of looking after a horse . The gift for the purpose of educating his children is obviously no longer relevant so the trust property will revert to Michael’s estate. Finally, he leaves a legacy for the purpose of building a new clubhouse. Gifts to unincorporated associations were discussed in Conservative and Unionist Central Office v Burrell (1982), and the lacrosse club meets the criteria for an unincorporated association. Once the association is dissolved, the property which is held by the members of the association is not bona vacantia but there is no resulting trust because the property was held under a bare trust. The members can therefore distribute the property among themselves as they see fit. Precatory words are words of prayer or request in wills. The gift of Michael’s jewellery to Nileema is an example of this, and the case law suggests that these words are sufficient to create a trust, although in Lamb v Eames (1871) the Court of Appeal did not allow similar words to create a trust. The gift of the majority of his model soldiers may fail for conceptual uncertainty of subject matter following Palmer v Simmonds (1854). The cy pres doctrine preserves charitable trusts from failure, and strives to make the trust â€Å"as near as possible†. It is likely that the gift to the museum which has closed will be transferred to the Museum of Childhood which now holds the collection. The fund for charitable or benevolent works is a general charitable intention, following Buckley J’s analysis in Re Lysaght (1966). This is wholly charitable and will be valid under the provisions of the Charities Act 2006. The gift to his trustees is a power rather than a trust and will be valid following Re Douglas (1887). The gift of half his shares in ABC plc will be valid, as it is sufficiently certain to determine the property following Hunter v Moss (1994) provided it can be discerned which shares Michael was referring to. BIBLIOGRAPHY Statutes Charities Act 2006 Cases Cain v Moon [1896] 2 QB 283 Conservative and Unionist Central Office v Burrell [1982] 2 All ER 1 Hunter v Moss [1994] 3 All ER 215 IRC v McMullen [1981] AC 1 Knight v Knight (1840) 3 Beav 148 Lambe v Eames (1871) 6 Ch App 597 Milroy v Lord (1862) 4 De GF J 264 Morice v Bishop of Durham (1805) 10 Ves 522 Palmer v Simmonds (1854) 2 Drew 221 Paul v Constance [1977] 1 All ER 195 Pennington v Waine [2002] EWCA Civ 227 Pettingall v Pettingall (1842) 11 LJ Ch 176 Re Douglas (1887) 35 Ch D 472 Re Endacott [1960] Ch 232 Re Lysaght[1966] Ch 191 Re Rose [1952] Ch 499 Tailby v Official Receiver (1888) 13 App Cas 523 Secondary sources Martin, J.E. (2001) Modern Equity, 16th Edition (London: Sweet Maxwell) Pearce, R. and Stevens, J. (2006) The Law of Trusts and Equitable Obligations, 4th Edition (Oxford: OUP) Penner, J.E. (2004) The Law of Trusts, 4th Edition (London: LexisNexis)

Dave Speaks to the World :: Dave Barry Essays

Dave Speaks to the World When I was back home and lived with my mom, we were reading the paper together one day, she was reading the Tropic and I, the comics. When she was through with the Dave Barry column, she gasped and said out loud, "I know that shark!" Now, of course this startled me and I wondered what on earth she meant. Mom explained that the article was about a hammerhead shark, famous to Miamians and Florida Keys residents, playfully named "Big Moe". She continued to tell me that when she was about nine she went lobstering under Bahiahonda Bridge in the Keys with her dad. While lifting an old sunken car hood to retrieve the bugs, she saw a shadow pass over her. She stopped abruptly and dropped the hood to swim back to the boat. On her way back, if I remember the story correctly, the huge hammerhead passed directly over her head. This time it wasn't just the shadow she saw. Sitting in our living room at home my mom was insisting that the shark Dave Barry wrote about just HAD to be the same one . I thought this was pretty cool. Ever since then I've known who Dave Barry is. He speaks in mysterious ways. Dave Barry is a humor columnist; his fans express what can only be explained as hero worship. After doing some light research I learned that not only is he a writer for the Miami Herald, but also for many newspapers throughout the United States. It was also brought to my attention that he has won a Pulitzer Prize for his articles and he is, or was, the lead guitarist in a rock band called the Rock Bottom Remainders. It's been said that they weren't the greatest musicians and they are no longer playing. To quote my Internet source, Dave is "an all-around nice guy who tries to protect his readers from the dangers of the world around them . . ." The text goes on to say that these dangers are exploding cows and trout falling from the sky. I suppose we would have to be devout Dave fans to really understand that. Something else I recently learned about Dave Barry is that there is a show based on his personality.

Stakeholders Influence

Stakeholders are all those who need to be considered in achieving project goals and whose participation and support are crucial to its success. Stakeholder analysis identifies all primary and secondary stakeholders who have a vested interest in the issues with which the project or policy is concerned. This information is used to assess how the interests of those stakeholders should be addressed in a project plan, policy, program, or other action. The goal of a stakeholder is to develop a strategic view of the human and institutional landscape, and the relationships between the different stakeholders and the issues they care about most. Working with your key stakeholders to flesh out unambiguous and measurable objectives will set your program off on the right track. Stakeholders provide opportunities to further align business practices with societal needs and expectations, helping to drive long-term sustainability and shareholder value. Stakeholder s is intended to help the practitioners fully realize the benefits of stakeholder engagement in their organization, to compete in an increasingly complex and ever-changing business environment, while at the same time bringing about systemic change towards sustainable development. Far West Elementary school is located in Far West in New Hampshire, which is a large metropolitan area with 2 million residents. Far West has a population of 30,000. Far West Elementary School has a student population of 700, 30% of the student having relocated from Asian countries within the last two years. Most of the student’s families are moving into the community to take advantage of the low income housing and are comforted by the presence of similar cultures. Many of the new residents have limited English writing, reading, and speaking skills. The school mission is work together as a team to promote responsibility, self esteem, and achievement that will last for a lifetime. The goal of the school is to maintain a safe and caring public school for the children, staff and the community by teaching good character throughout the school. The needs and expectations of the groups in terms of Far West Elementary School is very important because we want to promote responsibility, self esteem, and academic achievement where differenced are valued and learning is a lifelong goal. Children- The program of study for English at stage 1 aims to develop children’s independent and confident use of language in all its different forms in order to explore extend and allow reflection upon their experiences. As they develop as language users at stage 2, children learn to adapt their speaking, reading and writing to different situations, purposes and audiences across a range of genres, and learn to engage with more sophisticated layers of meaning. They also learn how language works. Parents – Parents obviously need the training to be able to help their children to work on learning the English language. It will be good for the parents to participate in the class because they will learn both stages as well. This will help the parents interact with the teachers as well as helping their children at home with homework assignments. Instructors – The instructors play an important part in the whole program. It’s the instructor responsibility is to make sure the children as well as the parents get the proper training. Being open and willing to learn about their students is a key component of teachers' learning. But this does not mean simply reading a book on cultural differences or adding a unit on different family traditions. Although these can be helpful activities, they may do little to inform teachers about the students in their classrooms. They need support of administrators and policymakers, who nowadays sometimes treat teachers as little more than test givers. Teachers also need the support of the general public. The funding institution that will fit Far West Elementary School program is called Fund for the Improvement of Education. This program supports significant program within a school. They administer grants and contracts to improve elementary and secondary education to meet state academic achievement standards. They also offer 3 million for a Teacher to Teacher Initiative that will help teachers of critical need language. If needed they also offer Teach for America, which recruit and train college graduates in communities what really need the help. Their goal is to improve the quality of education, assist all content standards, and contribute to the achievement of the elementary students. What’s also included in the program is a set curriculum that the instructor will have to go by to teach the students and parents. This will give the instructors the opportunity to be able to work towards certification or licensed for bilingual teaching. Even thought the instructors are getting the training, they will still able to start the program at least one a week until their training is over so they can learn and teach at the same time. The finding institution will also handle of cost of the training and the program for the students. The program includes the costs books for the instructors, children, and parents. To be able to continue to training for the program they have to report monthly reports for the institution so they can see how the program slowly falling into place. The funding institution will attempt to determine whether the program as implemented does what it is intended to do for the students and it is this determination of a true program that will impact the evaluation from other assessment. This program will make a big impact on the school because they will be teaching the targeted children including their parents the fundamentals of English language. The children who are in the program will get a chance to participate in other activities within the school and will also help them communicate with other in their neighborhood. This will also help the parents interact with others in the community, help children with their homework, build an relationship with the teachers, and will also help them look for jobs as well. Find for the Improvement of Education will help the school reach a higher level within the state. That will help increase more funds to help the school and if more Asian students come into the community. Reference Page Fund for the Improvement of Postsecondary Education. Retrieved March 29, 2010.. http://www. ed. psu. edu/Englishpds/inquiry/projects/gore04. htm Improve-Education. org. Retrieved March 29, 2010.. www. ed. psu. edu/Englishpds/inquiry/projects/gore04. htm Understanding Organizational Stakeholders for Design Success.. Retrieved March 29, 2010 http://www. boxesandarrows. com/view/understanding_organizational_stakeholders_for_design_success

Accident Prevention Program Essay

The committee is made up of management-designated representatives and one employee-elected representative each from the office, factory and outside sales divisions of our company. Employees in each division will elect from among themselves a representative to be on the committee. If there is only one volunteer or nomination, the employees will approve the person by voice vote at a short meeting called for that purpose. If there is more than one volunteer or nomination, a secret paper ballot will be used to elect the representative. Elected representatives will serve for one year before being re-elected or replaced. If there is a vacancy then an election will be held before the next scheduled meeting to fill the balance of the term. In addition to the employee-elected representatives, management will designate no more than three representatives but a minimum of one who will serve until replaced by management. A chairperson will be selected by majority vote of the committee members each year. If there is a vacancy, the same method will be used to select a replacement. In addition to the committee responsibilities explained above, duties of safety committee members include: A monthly self-inspection of the area they represent Communicating with the employees they represent on safety issues and Encouraging safe work practices among co-workers. The regularly scheduled meeting time is 7:30 am for one hour on the first Thursday of each month, at the employee lunchroom. This may be changed by vote of the committee. A committee member will be designated each month to keep minutes on the attached minutes form. A copy will be posted on the employee bulletin board after each meeting. After being posted for one month, the minutes will be filed for one year. The minutes form contains the basic monthly meeting agenda. (Customize by adding any additional safety committee information that you may have and/or deleting any that do not apply to your company. ) Employee Safety Meetings (Optional for employers with 10 or fewer employees or employers with 11 employees or more who are segregated on different shifts or work in widely dispersed locations in crews of 10 or less) All employees are required to attend a monthly safety meeting held on the first Thursday of each month in the lunchroom. This meeting is to help identify safety problems, develop solutions, review incidents reports, provide training and evaluate the effectiveness of our safety program. Minutes will be kept on the attached minutes form. Meeting minutes will be kept on file for one year. (Customize by adding any additional Employee Safety Meeting information that you may have and/or deleting any that do not apply to your company. ) Hazard Recognition Record Keeping and Review Employees are required to report any injury or work related illness to their immediate supervisor regardless of how serious.

Charges in malaysia Essays

Charges in malaysia Essays Charges in malaysia Essay Charges in malaysia Essay The answer in this paper will provide the general rule under Section 163 CAP and the exceptions under Section 1 53(2) CAP. Section 422 CAP will be discussed whether the duplicity of charges is curable I. E. There is no prejudice against the accused or no failure of justice. The test is given in See Yew Poop (1949) will be laid down to discuss the issues of irregularity and illegality. Section 163 CAP states that every distinct offence of which any person is accused there shall be a separate charge. Every distinct offence is defined as offences are not related to each other. For instance, in the case of robbery and rape which should try in separate charges. In the case of Manorial b Yacht (1989), the court held that there were 3 separate charges for the possession of cannabis which found in 3 different parts of the house. However, Section 153(2) CAP provides the exceptions to the Rule. Charges may be Joined if it fell under 2 categories of a) criminal breach of trust (SASS SASS PC); or b) dishonest misappropriation of money (SASS and SASS PC). It is sufficient for the prosecution to specify the gross sum and the 1st and last dates of the offences. The period must be within 12 months. The case of Sheik Hosannas (1940), the court held that 23 offences of criminal breach of trust which each amounting to RMI could be Joined in one charge. If two or more offences are contained in one charge, the issue is whether the duplicity of charges is a mere irregularity which can be cured under Section 422 CAP or an illegality which cannot be cured. The test is given in case of See Yew Poop (1949) here the court held that: If a charge contains 2 distinct offences which could have proceeded on 2 separate charges at one trial (I. E. A Joint trial) the duplicity of charges is a mere irregularity which can be cured under SASS CAP provided there is no failure of Justice or prejudice against the accused. For example, there are offences of the same kind committed within 12 months as provided under SASS CAP, for instance, theft of money and theft of diamond ring, two separate charges of theft can be tried Jointly. In the case of Mohamed Faith (1979), the court held that 4 offences of Rogers on 3 separate occasions were curable under SASS CAP as there was no failure of Justice and it was an irregularity. If the charge contains 2 separate offences which could not have proceeded on 2 separate charges at one trial (I. . Not a Joint trial) the duplicity of charges is an illegality and cannot be cured under SASS CAP. For example, there are two different offences which do not fall under the exceptions in SASS SASS CAP, for instance, rape and theft of money, two distinct offences cannot be tried Jointly. In the case of Yap Low See (1937), the court held that the charges f recklessly or negligently were uncertain which would prejudiced against accused, therefore the charge was held to be ille gal and the trail was a nullity. See Yew Poop (1949), the court held that 2 armed robberies on 2 persons at different times were illegal and not curable under SASS CAP as it prejudiced the accused. A retrial was ordered. Len conclusion, the correctness of the statement, Duplicity of charges is an irregularity and not an illegality depends on the test in See Yew Poop (1949)

Experience Psychology, 3rd edition Essays (800 words) - Psychology

Experience Psychology, 3rd edition Essays (800 words) - Psychology Experience Psychology, 3rd edition Chapter 7, Thinking, Intelligence and Language Vocabulary, Key Terms Algorithms: Strategiesincluding formulas, instructions, and the testing of all possible solutionsthat guarantee a solution to a problem. Artificial intelligence (AI): A scientific field that focuses on creating machines capable of performing activities that require intelligence when they are done by people. Availability heuristic: A prediction about the probability of an event based on the ease of recalling or imaging similar events. Base rate neglect: The tendency to ignore information about general principles in favor of very specific but vivid information. Cognition: The way in which information is processed and manipulated in remembering, thinking, and knowing. Concept: A mental category that is used to group objects, events, and characteristics. Confirmation bias: The tendency to search for and use information that supports one's ideas rather than refutes them. Convergent thinking: Thinking that produces the single best solution to a problem. Creativity: The ability to think about something in novel and unusual ways and to devise unconventional solutions to problems. Culture-fair tests: Intelligence tests that are intended to be culturally unbiased. Decision making: The mental activity of evaluating alternatives and choosing among them. Deductive reasoning: Reasoning from a general case that is known to be true to a specific instance. Divergent thinking: Thinking that produces many solutions to the same problem. Fixation: Using a prior strategy and failing to look at a problem from a fresh perspective. Functional fixedness: Failing to solve a problem as a result of fixation on a thing's usual functions. Gifted: Possessing high intelligence (an IQ of 130 or higher) and/or superior talent in a particular area. Heritability: The proportion of observable differences in a group that can be explained by differences in the genes of the group members. Heuristics: Shortcut strategies or guidelines that suggest a solution to a problem but do not guarantee an answer. Hindsight bias: The tendency to report falsely after the fact, that one has accurately predicted an outcome. Inductive reasoning: Reasoning from specific observations to make generalizations. Intellectual disability: A condition of limited mental ability in which an individual has a low IQ, usually below 70 on a traditional intelligence test, and has difficulty adapting to everyday life. Intelligence: All-purpose ability to do well on cognitive tests, to solve problems, and to learn from experience. Intelligence quotient (IQ): An individual's mental age divided by chronological age multiplied by 100. Loss aversion: The tendency to strongly prefer to avoid losses compared to attempting to acquire gains. Mental age (MA): An individual's level of mental development relative to that of others. Mindfulness: The state of being alert and mentally present for one's everyday activities. Normal distribution: A symmetrical, bell-shaped curve, with a majority of test scores (or other data) falling in the middle of the possible range and few scores (or other data points) appear toward the extremes. Open-mindedness: The state of being receptive to other ways of looking at things. Problem solving: The mental process of finding an appropriate way to attain a goal when the goal is not readily available. Prototype model: A model emphasizing that when people evaluate whether a given item reflects a certain concept, they compare the item with the most typical item(s) in that category and look for a "family resemblance" with that item's properties. Reasoning: The mental activity of transforming information to reach conclusions. Reliability: The extent to which a test yields a consistent, reproducible measure of performance. Representativeness heuristic: The tendency to make judgments about group membership based on physical appearances or the match between a person and one's stereotype of a group rather than on available base rate information. Standardization: The development of uniform procedures for administering and scoring a test, and the creation of norms (performance standards) for the test. Subgoal: Intermediate goals or problems to solve that put one in a better position for reaching a final goal or solution. Thinking: The process of manipulating information mentally by forming concepts, solving problems, making decision, and reflecting critically or creatively. Triarchic theory of intelligence: Sternberg's theory that intelligence comes in three forms: analytical, creative, and practical. Validity: The soundness of the conclusions that a researcher draws from an experiment. In the realm of

Analysis Of Factors Influencing Activities Of Bmw Marketing Essay

Analysis Of Factors Influencing Activities Of Bmw Marketing Essay This text is an analysis of factors influencing the activities of BMW in its efforts to enhance the participation in national and international markets. At the very beginning of the text, the link between profitability and competition is briefly outlined. The nest phase provides a brief insight into the background of the firm, followed by a brief insight into the Mintzberg’s and Whittington’s views on emergent school of strategy formation. The history of the BMW is scrutinised to identify an event which has presented the firm with the strategic paradoxes discussed by Mintzberg. The next chapter of the report consists of an analysis of the external environment with the aid of a PESTLE and Porter’s Diamond Framework and a look into the impact of home market condition on BMW’s international activities. The final chapters of the report outlines the key strategic decisions that BMW will have to take in the near future and the implementation issues related to t he decisions concern. Table of Contents 1.0 Introduction 1 2.0 Organisational background 2 3.0 Scope 3 4.0 Strategy paradoxes in BMW’s history 3 5.0 External environment 5 6.0 Internal strengths and weaknesses 8 7.0 Key strategic decisions or recommendations 10 8.0 Implementation challenges 10 9.0 Conclusion 11 10.0 References 13 12.0 Appendices 14 Appendix A – BMW Group in Figures 14 List of Figures Figure 1: BMW Group Revenues by region 2 Figure 2: BMW Group Deliveries of automobiles by region and market 2 Figure 3: Oil price trend 5 Figure 4: Exchange rates compared to the Euro 6 Figure 5: BMW Group in figures 14 1.0 Introduction An organisation can increase upon its profitability either by locating an attractive industry or by establishing a distinct competitive advantage over its rivals. Over the years with increasing competition across all the industries, very few industries environments guarantee definitive secure returns. Establishing a competitive advantage, t hus, has become the primary goal of devising any strategy within an organisation. A successful organisation makes its balance sheet stronger by establishing and sustaining competitive advantage. The secret of sustaining competitive advantage in a firm lies in its expertise at keeping their competitors away from imitating successful strategies. The greater the difficulty that rivals face in analysing the resources and capabilities required in order to imitate the source of competitive advantage, the greater is the sustainability of the firm’s competitive advantage. Resources and capabilities, thus, are fundamental to a company’s strategy and decision-making. However, in an international context, a firm’s potential for competitive advantage not only lies in its resources and capabilities but also by the government under which it operates, the legal policies in those countries, exchange rates and a number of other factors. Thus, in order to decide whether an organi sation should participate more at national and international level necessitates a thorough analysis of two factors – (i) the industrial attractiveness of the overseas market and (ii) the firm’s capability of effectively transferring its resource and capabilities to the new location. While I put forward my arguments and analysis, I would like to follow a structured approach. I would first provide a brief organisational background followed by the scope of this report. Next, I would touch upon the organisational history and highlight couple of critical incidents to illustrate some of the strategy paradoxes by some of the leading commentators from the emergent school of thought. I would then perform an external environment analysis in order to identify the threats and opportunities in the industry followed by an internal analysis to ascertain the strengths and weaknesses of the organisation. This would lead to the key success factors and finally I would come up with the ke y strategic decisions that the company need to take and the implementation challenges associated with it before concluding this report.

Sociology Essay Example | Topics and Well Written Essays - 250 words - 23

Sociology - Essay Example Among the things I will tackle in my research include the peoples’ sexual attitude, ideology and behaviors, the relationship between sex and marriage for example pre-marital and extramarital sex, child bearing, sexual diversity for instance homosexuality and bisexual relationships, divorce among others (Jeffreys 27). Sexual ratio at birth and the preference or importance attached to children of different gender in the two countries will also be discussed. Population ageing and Age Dependency Ratios is also an important issue when it comes to sexuality. In regard to this concept, the research will look at the impacts of fertility and mortality transitions on the elderly people in both countries and all issues surrounding it. Much emphasis will also be given to the policies that govern sexuality and fertility in these two countries for instance in regard to birth controls and abortion and their consequences. The one- child policy in China is an example. My research will take a form of a critical and synthetic literature review evaluation in regard to the different aspects that are associated with sexuality in both China and the United States of

Incarceration Essay Example | Topics and Well Written Essays - 1500 words

Incarceration - Essay Example Although prisons traditionally are deemed as rehabilitative units to correct and deter criminality, these penal institutions are doing the reverse: producing confirmed criminals incompetent to integrate into mainstream society. Prison conditions, prison populations and prison rates display the tragic terror of the public unable to reform felons. The private prison system is a growing industry which is nourished by tax payers dollars. Petty criminals are incarcerated with the tough and hardened criminals. This situation results in the violence being reproduced in both younger and inexperienced inmates. The deplorable conditions of the prisons are justified. Gross human rights abuses take place within the cells. Prisoners are beaten, fed unhealthy food, subjected to unsanitary rooms and sometimes, confined, and transported to prison quarters away from their home states, away from family support but far from their criminal networks. The imbalance in the races represented in prison only reflects the partiality of the justice system where judges sentence criminals based on their ethnicity or nationality. Incarceration rates describe the ratio of how many prisoners per population of 100,000 are committed to penitentiary institutions. The United States boasts the highest incarceration rate in the world: 753 per 100,000 people as at 2008. This ratio represents a 240 percent increase since 1980. This ratio means that 3.5% of the U.S. adult population is behind bars. Compared to the U.S, the rest of the world have much lower incarceration rates for example, Russia holds the second place with 629 per 100,000; Rwanda with 593 per 100,000 and Cuba with 531 per 100,000. Compare these numbers with Australia 134, Canada 116, England 153 and Japan 63 (Schmitt 2010).    The United States leads the list in incarceration rates because of the privatized prison system. The federal and state penitentiaries employ the facilities of private owners; therefore making imprisonment a mon ey-making business. In 2008, federal, state, and local prison institutions demanded $75 billion to keep supporting its inmate population. Criminologists observe that if  prisoners convicted of non-violent crimes were not incarcerated, prison costs would be reduced to $16.9 billion per year. Another reason for America's mass imprisonment is the discriminatory conviction of prisoners belonging to certain races, particularly Blacks and Hispanics which together make up about three-quarters of the prison population. The trend of longer prison terms for minor crimes also is a factor contributing to mass imprisonment.   The prison system is a system which systematically disenfranchises inmates, stripping from poor minorities a key right. As a result, a section of the population remains voiceless. The implications here become more political since in inner city constituents the residents cannot cast their vote and decide on government or even run for office. The exploitation in prison al so enriches the prison institution owners who take unfair advantage of the labor of inmates. Inmates are usually paid about 23 cents per hour-minimum wage law does not apply and is not enforced in prisons.

Money and banking Essay Example | Topics and Well Written Essays - 500 words - 2

Money and banking - Essay Example Jefferson argues that since no mention of any mandate was present, Congress had no such right. Hamilton dismissed Jefferson’s arguments by citing that Congress has â€Å"necessary and proper powers† to implement the nation’s fiscal and monetary policy. He added that a central bank fits perfectly into this scheme, by making it easier for Congress to do the job. If there were one central bank coordinating all banks, Congress could easily hold one accountable. Eventually, Hamilton’s arguments won, and this would set the practice of establishing central banks for the years to come, beginning with the First Bank of the United States of America. (Johnson 7) This should be viewed actually as the triumph of the power of money over democracy. Money could be represented by paper marked by the government as legal tender. In itself, it is harmless to democracy. But left to the hands of unscrupulous individuals and bankers, money can be used to damage democracy as can be seen in the succeeding events. During the term of James Madison, the bill seeking to renew the First Bank’s Charter was defeated by a narrow margin. Madison liked the outcome, but chaos ensued. The War of 1812 made the US Government to focus its effort in surviving against England. As a result, state-chartered banks began issuing different fiat currencies with little value. Proponents of central banking then blamed Madison for such troubles. Near the end of his term, Madison was forced to sign the charter of the Second Bank of America, as this was the popular clamor of Representatives. (Johnson 9) Thus, although there were hopes that democracy will prevail over the system of credit, central banking won. This episode illustrates clearly the fact that because of money, efforts to implement what is good for the general public can be undermined. Fast forward to 1907,

Apple Assignment Example | Topics and Well Written Essays - 1000 words

Apple - Assignment Example In addition, the discussion of the assignment also tends to focus on current business performance of Apple pertaining to its financial, operational, managing and strategic background of the company. With regard to the major competitive scenario, business organisations have been often identified to involve significant strategic characteristics in comparison to their competitors. In relation to the current emerging trend in the consumer electronics and computer Hardware and software manufacturing business industry, organisations are often considered attaining significant growth by delivering wide range of streamlined products and services to the target customers. The exceptional strategic measures along with striving pace in research and development have substantially enabled the industry to contribute a large portion in the global economy. The striving business practices and performance of the market leaders have been critically identified to obtain a large financial growth over the last two decades in the global consumer electronics and computer manufacturing industry. In relation to the current industry trend, the industry has witnessed to simultaneously perform in line with the unabated economic transition. According to the current statistical reports, global consumer electronics manufacturing industry has been recorded to US$ 226bn over the past five years with an annual growth of 0.7% in 2014 (IBISWorld, â€Å"Global Consumer Electronics Manufacturing: Market Research Report†). In addition, the strategic measures and practices including wider brand differentiation along with unique mode of business operations have substantially enabled the electronic manufacturing market leaders to achieve continuous success than other business sectors. In relation to the current trend in this respective industry, aggressive expansion of business units across

International marketing strategy Essay Example | Topics and Well Written Essays - 3000 words

International marketing strategy - Essay Example Now, this effective communication is done by our super-creative marketers. Therefore, it is important that marketers and engineers work hand in hand to effectively deliver what customers want. Marketers know their customers and their goal is to create customer value whereas engineers know their product and their goal is to create producer value. Therefore, when marketers and engineers work together, they yield innovative products that are customer-oriented. In an investigation, it was found that those firms are more successful at innovative product development in which the employees are well equipped with the required skills to strategize marketing as a whole. Recently, a product-development process called Quality Function Deployment (QFD) has been adopted by U.S. and Japanese firms who promotes communication within the core team (marketing, engineering and manufacturing) and changes communication patterns from â€Å"top-to-bottom† management to focus more on horizontal routes where core team members communicate directly with each other and come up with better results. One of the greatest examples of integrating innovation with marketing is of Apple Inc., a multinational corporation which is ranked as the world’s most innovative company and who markets its designs and products as the customer’s need. Thus given, the importance of innovation in today’s business world, this paper focuses on how the MSC for innovation can be implemented and applied in other countries in the light of present marketing concepts and theories. Current Home Position of the Market: MSc innovation and enterprise is a relatively new program offered. It is not being offered at any other university in the UK. The scope of this program is very different and unique. However, there are some competitor courses being offered. A search undertaken in this regard unveiled that at the moment there are some 571 PG courses with â€Å"innovation† in the title. Most of these courses tend to cover everything related to innovation and have little relevance to the current job market. Many believe that number of courses offered with any relevance tend to be lower than 300. The search results were obtained using all of the following subject areas: Accounting and Finance Art and Design Business and Management Studies Economics Environmental science and Ecology Food Sciences Information Sciences and Librarianship Manufacturing Management Marketing and Advertising Studies Social Sciences Sports Science Tourism and Travel Industries Most if not all are concentrating on single aspects of innovation, whereas the projected MSc Innovation & entrepreneurship course at UWBS aims to cover multiple strands of â€Å"innovation† including skills development. The offerings in the West Midlands are more limited and do not include any â€Å"business skills † oriented innovation courses. From this point of view it would appear that there is a gap in the m arket. Thus there is a dearth of courses being offered in the market that are promoting this particular concept or mode of teaching. They don’t take into consideration the skill requisite requirement by SMEs and neither

A New Zealand Automotive Workshop Assignment Example | Topics and Well Written Essays - 4000 words

A New Zealand Automotive Workshop - Assignment Example This paper will discuss the eight core areas and will give examples of the areas in terms of how they operate in reality. Introduction There is a wide variety of approaches to having an automotive shop in New Zealand. There are independently owned shops, franchise owned shops, and franchise shops that are independently owned and shops tied into automotive dealerships. There are also those who perform automotive repair on the side out of a person’s home. There are many options for those looking to enter into the automotive repair industry and looking for an automotive shop in which to get their repairs completed. Some examples of franchise automotive repair shops in New Zealand are Midas and Sears Automotive. While independently owned shops include Bell Automotive and Automotive Solutions. Franchise shops are those that can be found in multiple locations and often in multiple countries. They tend to have the same policies from location to location and operate in the same manner . Independently owned businesses tend to only have one or maybe two locations and are usually unique to the town or city in which they are located. The policies vary greatly from shop to shop and the services and procedures followed by each shop will differ. It is important for the consumer to find out the policies of each shop they are considering prior to selecting a shop to perform their repairs. Examples of policies that automotive workshops will develop that could vary from shop to shop are the time limit that a consumer has to bring their vehicle back if they are not satisfied with the repair work, the procedures for dropping off or picking up a vehicle and the refund policy. Automotive business owners will want to have these policies clear in both writing and practice and consumers should ensure that they are aware of the policies prior to determining who will perform their repairs. There are also specific options available in terms of the type of automotive repair business. A person can choose to open a shop specializing in a specific type of car, such as only working on Volkswagens, or foreign cars. Someone can also choose to only perform specific work such as brakes, repairing body damage or transmissions. There are also those that specialize in aftermarket products such as accessories for four wheel drives, tires or paint. Again, consumers must determine where they would prefer to get their repairs done based on their personal needs and beliefs about auto repair. Whatever a person may choose in terms of operating their automotive business, there are eight core areas that must be considered and well planned prior to taking on the start of an automotive repair shop and continuing on throughout the life of the business. These areas are banking/finance, accounting, insurance, advertisement, out sourcing, supplying, buildings and council regulations. Core Areas Bank and Finance Anyone operating a business of any kind must have a plan for their financing. An automotive workshop requires tools and specialized equipment so having the business finances in order is especially important. Equipment for the automotive repair business can be quite costly, so banking and financing is an important area to have in order. There are many options for financing including credit unions,

International marketing strategy Essay Example | Topics and Well Written Essays - 3000 words

International marketing strategy - Essay Example Now, this effective communication is done by our super-creative marketers. Therefore, it is important that marketers and engineers work hand in hand to effectively deliver what customers want. Marketers know their customers and their goal is to create customer value whereas engineers know their product and their goal is to create producer value. Therefore, when marketers and engineers work together, they yield innovative products that are customer-oriented. In an investigation, it was found that those firms are more successful at innovative product development in which the employees are well equipped with the required skills to strategize marketing as a whole. Recently, a product-development process called Quality Function Deployment (QFD) has been adopted by U.S. and Japanese firms who promotes communication within the core team (marketing, engineering and manufacturing) and changes communication patterns from â€Å"top-to-bottom† management to focus more on horizontal routes where core team members communicate directly with each other and come up with better results. One of the greatest examples of integrating innovation with marketing is of Apple Inc., a multinational corporation which is ranked as the world’s most innovative company and who markets its designs and products as the customer’s need. Thus given, the importance of innovation in today’s business world, this paper focuses on how the MSC for innovation can be implemented and applied in other countries in the light of present marketing concepts and theories. Current Home Position of the Market: MSc innovation and enterprise is a relatively new program offered. It is not being offered at any other university in the UK. The scope of this program is very different and unique. However, there are some competitor courses being offered. A search undertaken in this regard unveiled that at the moment there are some 571 PG courses with â€Å"innovation† in the title. Most of these courses tend to cover everything related to innovation and have little relevance to the current job market. Many believe that number of courses offered with any relevance tend to be lower than 300. The search results were obtained using all of the following subject areas: Accounting and Finance Art and Design Business and Management Studies Economics Environmental science and Ecology Food Sciences Information Sciences and Librarianship Manufacturing Management Marketing and Advertising Studies Social Sciences Sports Science Tourism and Travel Industries Most if not all are concentrating on single aspects of innovation, whereas the projected MSc Innovation & entrepreneurship course at UWBS aims to cover multiple strands of â€Å"innovation† including skills development. The offerings in the West Midlands are more limited and do not include any â€Å"business skills † oriented innovation courses. From this point of view it would appear that there is a gap in the m arket. Thus there is a dearth of courses being offered in the market that are promoting this particular concept or mode of teaching. They don’t take into consideration the skill requisite requirement by SMEs and neither

F and B Service Essay Example for Free

F and B Service Essay |Current Competencies of the Trainee|Proof of Evidence |Required Competencies/Learning Outcome |Training Gaps* |Required Modules for Training |Duration ( | |as a Food and Beverage Server | | | | |Hrs.) | |TC |EC |AA |NC |OTS | | | | | |Knows how to deliver food and beverage to guests. | | | | | |Provide A Link to Kitchen and Service Areas †¢ Liaise between kitchen and service areas. †¢ Clean and clear food service areas. |Provide A Link to Kitchen and Service Areas †¢ Liaise between kitchen and service areas. †¢ Clean and clear food service areas. |Provide A Link to Kitchen and Service Areas †¢ Liaising between kitchen and service areas. †¢ Cleaning and clearing food service areas. |40 | | | | | | | |Provide Food and Beverage Service †¢ Prepare dining/restaurant area for service. †¢ Prepare and set tables. †¢ Welcome customers. †¢ Take and process orders. †¢ Serve and clear food and drinks. †¢ Close down restaurant/dining area. |Provide Food and Beverage Service †¢ Prepare dining/restaurant area for service. †¢ Prepare and set tables. †¢ Welcome customers. †¢ Take and process orders. †¢ Serve and clear food and drinks. †¢ Close down restaurant/dining area. |Provide Food and Beverage Service †¢ Preparing dining/restaurant area for service. †¢ Preparing and setting tables. †¢ Welcoming customers. †¢ Taking and processing orders. †¢ Serving and clearing food and drinks. †¢ Closing down restaurant/dining area. |160 | | | | | | | |Provide Room Service †¢ Take and process room service orders. †¢ Set-up trays and trolleys. †¢ Present room service meals and beverages to guests. †¢ Present room service accounts. †¢ Clear room service areas. |Provide Room Service †¢ Take and process room service orders. †¢ Set-up trays and trolleys. †¢ Present room service meals and beverages to guests. †¢ Present room service accounts. †¢ Clear room service areas. |Provide Room Service †¢ Taking and processing room service orders. †¢ Setting-up trays and trolleys. †¢ Presenting room service meals and beverages to guests. †¢ Presenting room service accounts. †¢ Clear room service areas. |90 | | | | | | | |Develop and Update Food and Beverage Knowledge †¢ Research general information on food and beverage cocktails . †¢ Share information with customers. |Develop and Update Food and Beverage Knowledge †¢ Research general information on food and beverage cocktails . †¢ Share information with customers. |Develop and Update Food and Beverage Knowledge †¢ Researching general information on food and beverage cocktails . †¢ Sharing information with customers. |10 | |LEGEND: TC: Training Certificate EC: Employer’s Certificate, AA: Attestation by an Association, NC: National Certificate, OTS: Others *Indicate a check mark against the required competencies column to include the training gap of the participants.

Hidden Traps In Decision Making

Hidden Traps In Decision Making Q1. Referring to the hidden traps in decision making, briefly describe one decision you (or someone you know) made that may have been influenced negatively by one of the traps (please stipulate which bias you are referring to). [>60 words]Approximately five years ago, my mom fell prey to the status-quo trap. She made a decision not to pursue other investment opportunities for her 403B funds after her job turned the responsibility of managing these funds over to the employees. With limited investment knowledge, my mom used this as a convenient reason to do nothing thus, leaving her 403B funds invested the same way her employer had always done. This was a big mistake because the company had her entire funds invested in stocks and during that time the stock market went belly up and so did her investment. It was a bad decision for my mom because she did not force herself to develop some investment skills. She took what she thought was an easy and safe option by going with the status-quo or simply going with the flow because it was comfortable and she thought less risky than doing it herself. My moms way of thinking was typical for victims of the status-quo trap.Q2. Many decision makers fall into the trap of seeking confirmatory evidence. What does this statement mean, and what other types of information should managers also consider to avoid this bias? [>60 words]Decision makers fall into the trap of seeking confirmatory evidence when they approach decision making with a closed mind by intentionally ignoring information that does not confirm their perceptions or hypotheses regardless of whether the information is true. These decision makers have a tendency to test ideas in a one-sided way, focusing on one possibility, their way or idea, thus ignoring alternatives. They tend to seek information to confirm rather than challenge or falsify their hypothesis, thus falling prey to selective collection of evidence. To avoid the confirmatory evidence trap, decision makers should seek advice from others whose opinions they respect and as stated in the article, The Hidden Traps in Decision Making, avoid surrounding themselves with yes-men. Managers can also avoid the confirmatory trap by building counterarguments against their own decisions by selecting and ranking possibly several alternatives in the order of strongest to least strong reason to do something else. People tend to gather and recall information from memory and interpret it in a bias way. For example, if a manager has an employee in his department that is labeled as a troublemaker, the manager will take notice of any negative actions surrounding the employee, with less attention to other employees committing the same negative infractions. A tendency to do this over time unjustifiably strengthens the managers belief that the employee is a troublemaker, which is also suggests that people are bias towards confirming their existing beliefs.Q3. What is a prescriptive model of decision making? H ow does this contrast with a descriptive model (empirical accounts) of decision making? Name and briefly explain a prescriptive decision making model you have learnt from another class in your degree studies. [>50 words] [See lecture notes and do some internet sleuthing (cite any references. PS. Wikipedia has an incorrect defn. so leave it alone)]A prescriptive model of decision making is an analytical approach to decision making following an accepted standard model that produces a correct solution based on the proper data input. In essence, it implies what people should and can do based on a solution derived from a normative decision making theory that produces an optimum output. Like the word prescription in a medical sense, the prescriptive model is the best recommended cure for the problem based on extensive research. Descriptive models, unlike prescriptive models, are theories of choice related to the mental state of the decision maker influenced by misconceptions, biases and o ther tricks of the mind. Therefore, the descriptive model is more prone than the prescriptive model to being afflicted by the hidden decision making traps referred to in the article.One current decision making model that I am currently learning how to do in my quantitative analysis class is linear programming which consist of determining a way to achieve the best outcome ranging from maximum to lowest profit for a given outcome. In order to do this I Input my values and limitations into a pre done excel formula spreadsheet and it computes the best possible outcome by using an excel computer known as solver.Q4. What is meant by the term bounded rationality? [>40 words] [See lecture notes and do some internet sleuthing]I see bounded rationality as the best satisfactory rational choice made by a decision maker based on his ability and also influenced by his time and resource constraints. However, the decision maker is aware that his decision may not be the optimum solution but it is go od enough at that point in time for his situation. For example: when taking a test, I, the decision maker, choose and write down what I perceive as the correct answers to the test questions gathered from the available resources I had on hand to use in preparing for the test within an allotted time frame.   Q5. Provide examples of three structured decisions and three unstructured decisions that you, as a person, have had to make. Briefly explain why each example is structured/unstructured. [>75 words] [See lecture notes and do some internet sleuthing (cite any references)] Structured decisions, as stated in the Decision Support Encyclopedia on line, are decisions in which all three decision components (the data, process, and evaluation) are determined since these type decisions are made on a regular basis in business environments. These structured decision support systems may use a checklist or form to ensure that all necessary data are collected and that the decision making process is not skewed by the absence of data. Unlike structured decision, unstructured decision makers do not follow a systematic routine to arrive at an answer; they use their expertise or experience to reach a conclusion.The following are examples of structured decision making because standard formulas were in place for analyzing collected data to reach a precise output:(1) The ROI (return on investment) of a piece of equipment in a manufacturing plant. I was assigned to a task force during one of my summer jobs to help collect recorded revenue output generated from the use of a piece of equipment in production and input the data into a spreadsheet that used a standard accepted formula to determine the revenue collected over a specific period to determine if the equipment output was justifying its cost. This is an example of a structured decision that is made on a regular basis in business environments to justify equipment costs.(2) During a summer employment in a production facility I was responsible for testing production samples on a routine basis in a quality control testing lab with the responsibility of notifying the production manager if his production crew was generating a quality product. This is a structured decision because the production samples were routinely taken and tested in a laboratory with standard test procedures and the results were compared to a standard set of product specifications to determine if a quality product is being produced. (3) In my family business my responsibility for generating employees pay checks is done using struct ured decisions because I use standard accounting software that uses recorded hours and set employee pay scales to generate pay checks.The following are examples of unstructured decisions because I did not follow a set routine to accomplish the desired end results. I had to use my ability and available resources to set up a plan for accomplishing the desired outcome:(1) Assigned research paper. Last semester I had to do a research paper on an assigned topic following no given step by step instructions for how to research and format the paper. I had to use my knowledge gathered through my academic career to generate the research paper. (2) High school science fair project. Using my science expertise and knowledge I designed experiments necessary for testing a hypothesis and displaying the results.(3) Scoring the most points in a video game against my roommate. This was accomplished using unstructured decision making because I had to rely on my video game playing experience and experti se to score points in the game.   Q6 Click here to display a list of HBR articles related to management decision making. Choose any two of these articles and write an article summary of each. Click here for guidelines for writing article summaries. [about 200-250 words for each summary] The Judgment DeficitByChristopher Simmons The article The Judgment Deficit by Amar Bhide appeared in the September 2010 issue of Harvard Business Review. In this article, Bihide insists that the replacement of human judgment with computer models was instrumental in the recent near-collapse of the global economy. He further insists that the human judgment model is no better than the computer model if it is allowed to escalate out of control with no forms of control stops such as the right blend of centralized and decentralized controls. Behide uses financial examples such as the recent housing crisis and technology examples consisting of the sophisticated programming of IBMs Deep Blue computer to Microsofts Windows technology and their influences on the economy to show the pros and cons of each model in both a centralized and a decentralized setting. The outcomes in these examples show the importance of balancing authority and autonomy in decision making. According to Bhide, problems began to arise in the economy with the conversion from the old fashioned way (book keeping, accurate committees, and autocrats) to the new fashion way of using statistical models and algorithms in decision making. By doing this, some of the human filtering processes used in the human judgment model were omitted thus making it rather easy to make bad decisions. This kind of bad decision making continued to spiral out of control over the past months creating our present day financial crisis. The article does not say that use of statistical models and algorithms are the sole cause of the financial crisis and should not be used, instead it states that we must learn to harness and control these models and not rely solely on them. In the article The Judgment Deficit Bhide explains that the right blend of the computer models and the human authority models are necessary to keep our economy in balance. Make Better DecisionsByChristopher Simmons The article Make Better Decisions by Thomas H. Davenport appeared in the November 2010 issue of Harvard Business Review. In this article, Davenport insists that recent large number of well publicized poor decisions made in both the public and private sectors have resulted because of the lack of focus on improving decision making techniques. He asserts that there are just as many opportunities to improve decision making as there are to improve any other process. He appears to condone the need for more businesses to incorporate structured decision making techniques. Davenport states that a number of useful insights for improving the decision making process have been around for a long time but have remained unnoticed by many organizations. Recently, few businesses have actually paid attention to recent popular business books that are addressing a large number of decision making alternatives and have actually adopted some of these alternatives with good results. However, the need is increasing to recognize and incorporate the recent ly publicized decision making techniques into business operations. Davenport suggests that the framework for improving decisions can focus on examining the accessible components of decision making such as which decisions need to be made, what information is supplied, and the key roles in the process rather than focusing directly on the manager. He states that smart organizations that incorporate a framework for improving decisions can accomplish this in four steps consisting of identification of the important decisions that require immediate attention, identification of the key factors that go into each important decision, design the steps to incorporate the decision making process, and finally, enlist experts to work with company executives in improving the process. Davenport identifies two organizations that have successfully incorporated decision making techniques and the outcomes of their success. He states that analytics and decision automation are among the most powerful tools for improving decision making however he warns managers not to incorporate analytical models into their operation that they do not understand. He also states that it is important to keep track of and monitor the models to determine if they are working and always have a human backup in place just in case a model malfunctions. In the article Make Better Decisions Davenport stress that organizations encouragement for their manager to employ better decision making techniques does not guarantee that they will make better decisions but it can result in the likelihood that they probably will. (No attachments) Comments: Mon Aug 30 11:05:26 EDT 2010 Section Instructor Adrian Gardiner Chris Excellent work. Exceeds expectations Way to go. woo woo Sun Aug 29 23:35:55 EDT 2010 Student Christopher Simmons The HTML video u referred us to method did not work for me when i clicked enable HTML it would not let me paste anything in the box. Also on q 6 it will not indent the lines when clearly did it when i typed it up for the summary

The History of the Antitrust Laws Essay -- U.S. Law

In the 1800’s there were several businesses known as trusts. These â€Å"trusts† owned the entire industry. Railroads, sugar, oil, and steel were some of the major products that were controlled by these trusts. U.S. Steel and Standard Oil were two big companies that were famous for controlling their product and the industry it was a part of. The oil industry was an easy industry to be monopolized because the deposits were rare. The Standard Oil Company was incorporated by John D. Rockefeller in Ohio in 1870. At the time, the refining business was highly competitive, and Standard Oil had more than 250 competitors. Rockefeller and his associates took advantage of both the scarcity of oil and the returns produced from it to lay down a monopoly, with no help from the banks. The industry practices and questionable strategy that Rockefeller used to form Standard Oil made the Enron mass feel ashamed, but the completed product was not near as harmful to the market or the environment as the industry was previous to Rockefeller monopolizing it. There once were a lot of oil companies competing to make the most of their find. Companies would pump waste products into the rivers or on the ground because it cost too much for research on how to dispose of it properly. They also slashed costs by pumping through poor pipelines that were famous for seepage. Standard Oil eventually owned 90% of oil production and distribution in the United States, and they had learned how to make money off of their waste products. Vaseline was one of many of the new products formed. Andrew Carnegie went a lengthy way in producing a monopoly in the steel industry U.S. Steel, a gigantic corporation nearly reaching the magnitude of Standard Oil. U.S. Steel ... ...rman+Act Antitrust: An Overview. ANTITRUST. Legal Information Institute. Cornell University Law School. http://www.law.cornell.edu/wex/Antitrust Sherman Anti-Trust Act. LawBrain. http://lawbrain.com/wiki/Sherman_Anti-Trust_Act Clayton Act. LawBrain. http://lawbrain.com/wiki/Clayton_Act Herbert Hovenkamp. Clayton Act (1914). Enotes. Major Acts of Congress,  ©2004 Gale Cengage. http://www.enotes.com/clayton-act-1914-reference/clayton-act-1914 Herbert Hovenkamp. Federal Trade Commission Act (1914). Enotes. Major Acts of Congress,  ©2004 Gale Cengage. http://www.enotes.com/federal-trade-commission-act-1914-100734-reference/federal-trade-commission-act-1914 Herbert Hovenkamp. Sherman Antitrust Act (1890). Enotes. Major Acts of Congress,  ©2004 Gale Cengage. http://www.enotes.com/sherman-antitrust-act-1890-101422-reference/sherman-antitrust-act-1890

education in France :: essays research papers

The education system in France: (source: European Union) I. Information on Community Law II. Information concerning the national education system III. Useful addresses I. Information on Community Law The fundamental principle of non-discrimination on grounds of nationality between students studying in a foreign country and national students applies as regards admission to an educational or training establishment. This includes enrolment fee requirements and the conditions governing the award of a grant to cover such fees. In this respect, any Community citizen must be treated in the same way as national citizens. One example of the kind of problem which young people studying another country may encounter would be special requirements on admission, the need to pass tests or supply documentary evidence, or other such conditions which are not required of nationals, and which have no objective justification. Each Member State's law provides for financial assistance for students in higher education. Some countries' laws may make it possible for a grant to be transferred where a student decides to study in another country. In other words, the student may continue to receive financial aid from his/her country of origin while studying in another Member State. Students covered by the Erasmus chapter of the Socrates programme are treated more favourably than students who have changed countries outside the Community scheme or under an inter-university agreement. It goes without saying that such students are still covered by the principle of equal treatment in terms of admission conditions, with exemption from the requirement to pay any enrolment fee. In addition, though, they continue to receive grants or other forms of financial assistance from their country of origin, regardless of the general rules or any obstacles in the country in question concerning the transferability of grants. As regards recognition of periods of training completed in an establishment in another country, the Community legislation governing the programme requires that this be provided for in the form of agreements between the university of origin and the host university. Such recognition is not necessarily guaranteed where study periods or training periods are not wi thin the scope of the Socrates/Erasmus programme. The conditions set out in a. above constitute a minimum set of rights which apply to all students who do not enjoy a broader status under Community law. For instance, where a student is classified as a worker or as a child of a Community worker, the principle of equal treatment applies to other aspects of academic life as well, i. education in France :: essays research papers The education system in France: (source: European Union) I. Information on Community Law II. Information concerning the national education system III. Useful addresses I. Information on Community Law The fundamental principle of non-discrimination on grounds of nationality between students studying in a foreign country and national students applies as regards admission to an educational or training establishment. This includes enrolment fee requirements and the conditions governing the award of a grant to cover such fees. In this respect, any Community citizen must be treated in the same way as national citizens. One example of the kind of problem which young people studying another country may encounter would be special requirements on admission, the need to pass tests or supply documentary evidence, or other such conditions which are not required of nationals, and which have no objective justification. Each Member State's law provides for financial assistance for students in higher education. Some countries' laws may make it possible for a grant to be transferred where a student decides to study in another country. In other words, the student may continue to receive financial aid from his/her country of origin while studying in another Member State. Students covered by the Erasmus chapter of the Socrates programme are treated more favourably than students who have changed countries outside the Community scheme or under an inter-university agreement. It goes without saying that such students are still covered by the principle of equal treatment in terms of admission conditions, with exemption from the requirement to pay any enrolment fee. In addition, though, they continue to receive grants or other forms of financial assistance from their country of origin, regardless of the general rules or any obstacles in the country in question concerning the transferability of grants. As regards recognition of periods of training completed in an establishment in another country, the Community legislation governing the programme requires that this be provided for in the form of agreements between the university of origin and the host university. Such recognition is not necessarily guaranteed where study periods or training periods are not wi thin the scope of the Socrates/Erasmus programme. The conditions set out in a. above constitute a minimum set of rights which apply to all students who do not enjoy a broader status under Community law. For instance, where a student is classified as a worker or as a child of a Community worker, the principle of equal treatment applies to other aspects of academic life as well, i.

Diversity in Abercrombie & Fitch

Defining diversity, it is any dimension which can be used to differentiate groups and people from one another. It is also the exploration of these differences in a safe, positive, and nurturing environment. It is about understanding each other and moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity contained within each individual. Diversity can be branched out into three different categories such as levels of diversity – organisational and individual, forms of diversity – external and internal and types of diversity – gender, age, etc. In a good way, diversity can benefit individuals in the way that one can learn to interact with others in meaningful ways and also learn new things from each other. On the other hand, diversity can also be a cause of problems when people deal things with it incorrectly. As we look in depth into diversity issues found at a workplace, there are four different types of issues that companies always trigger upon and they are social, personal, disability and work issues. From the article I have found on Abercrombie & Fitch, there are two main diversity issues found in Abercrombie & Fitch and they are both social and personal issues. The main sub-issue under social issue will be race and under personal issue will be appearance. The reason towards why Abercrombie & Fitch has these two diversity issues is because according to the article, it states that Abercrombie & Fitch hires only young and attractive salespeople based on race whom mostly are white Americans. One of the salesperson whom recently lost his job at Abercrombie & Fitch even commented that, â€Å"the greeters and the people that worked in the in-season clothing, most of them were white, if not all of them were white. The people that worked in the stockroom, where nobody sees them, were mostly Asian American, Filipino, Mexican, Latino. † So how exactly had these two main diversity issues affected the working environment in Abercrombie & Fitch? Looking at the way how Abercrombie & Fitch employs salespeople by focusing highly on people’s appearance and race, this certainly destroys every non-white, average Joes’ and plain Jane’s opportunity to be employed. According to the article, a former salesperson commented that the store is dominated by Caucasians whom are skinny and tall, have blue eyes and blonde hair and this proofs that the store do not hire any other races such as African or Asian Americans. This certainly deals unfairness to people who are not white and just as average looking, denying them a chance to work at any of the hundred stores across the country. However, even though Abercrombie & Fitch do employ other races, they are often appointed to do only the cleaning of the stores at closed hours and stocking up of goods whereby they do not really face customers upfront. Besides that, Abercrombie & Fitch has also committed a racial discrimination in their company whereby they favour only white people to have good positions. In order to cope with these situations, World Organisation for Human Rights USA has to step in and introduce a training and development program for Abercrombie & Fitch to follow. This includes by setting certain rules for them to follow when they are doing staffs employment or rising ranks of employees working there. Such as by increasing the number of other races employees and also giving them the opportunity to uphold higher working positions in the company. Communication is also an important point to look out for in order to make sure that racial or other discriminations are being avoided. However, Abercrombie & Fitch has made a big mistake in terms of that. One ex-employee commented that he had lost his job after resuming for work from his Christmas break as he was being told that there were too many Filipinos. Hence, being a Filipino, he was denied for work just for that. This type of discrimination will tend to be a direct racial discrimination whereby it is easy to be recognised and noticed. Also, Abercrombie & Fitch has discriminated employees in terms of their appearance whereby two of the store’s employees, one who was an ex-model, commented that corporate representatives would visit the store to spot any staffs who did not reach his standards or expectations. If there are any, they would cut their pay for that. Besides focusing on how the diversity issues affect a working environment, Abercrombie & Fitch has also done a racial discrimination against other races in terms of the product they sell. One example will be that last year, they sold a T-shirt with the slogan ‘Two Wongs can make it White. ’ This has caused much outrage amongst Asian Americans. In conclusion, I think that Abercrombie & Fitch should reduce their aim of recruiting employees in terms of appearance from races. By doing that, they will certainly be stereotyping as they think that only white people are good looking whereby not giving people of other races a chance to be part of the company. By being an ‘all-white’ apparel company, not only did Abercrombie & Fitch have caused much dismay under the working environment, this will eventually lead to disagreement among many customers. As they think that what Abercrombie & Fitch did was unfair and unlawful, they would not want to shop at a store with such racial discrimination issues. Therefore, if Abercrombie & Fitch do not want to lose their businesses, they would have to eradicate the two main diversity issues.

Siemens: Motivation and Employees

SIEMENS: 1. Identify four benefits to Siemens of its in-depth training and development of workers. Ans. Training refers to increasing the knowledge, skills and attitude of employees or extending those the employees already have. Siemens as the top three electrical and electronic companies has been running various effective training programs for their employees in order to build a strong work force and thus contribute better services to the society.In order to do that, they are providing their employees with both on the job (shadowing, mentoring, coaching, job rotation) and off the job (courses, presentations, qualifications) training sessions. Along with the training, company is also providing different development programs to make their employees more flexible, adaptable to change, more creative and innovative. All these training and development programs have brought outstanding benefits to the company.Four of the main benefits of these are discussed below: * Raising productivity an d profit: The main objective of doing any business is to make profit increasing productivity. Siemens also has the same motive and for that it is continuously looking for improved training programs to build a more competent, efficient and a highly motivated team of employees. As the training is motivating the employees highly, they are more dedicated to work for Siemens which in turn gives the company a huge production and profit every year. Improving services and customer satisfaction: The employees of Siemens are always working for providing better service to their customers. They are highly motivated and confident enough to serve the customers with servicing them on time, keeping their clients informed and by doing what they are promising to do. These types of service are making the customers happy and satisfied to stay with Siemens. * Being more able to respond to competition: A well trained employees with good key skills, especially communication and team working skills has giv en the company a competent and efficient work force.So, this era of huge competition, they have achieved to be the top three electrical companies of the world and is currently competing with all their small and large competitors successfully. * Able to gain long-term employee commitment: Costs of recruiting staffs are high but retaining good staffs are far more difficult. Through different training and development programs like- Apprenticeship, Siemens Commercial Academy, Siemens Graduate Programs, the company is training to build a group of good staffs, they are making them more qualified, more dedicated and motivated towards the organization.It makes the employees stay with the company for longer periods which reduces the cost of recruitment resulting in cost savings. 2. Explain how an appraisal system can help to motivate employees. Ans. To measure the effectiveness of its training and development, unlike other renowned organizations Siemens is also using an appraisal system, kno wn as Performance management process. Well-designed and well-executed performance appraisals have a strong motivational impact. Appraisals have the power to motivate employees because they provide a number of interconnected benefits.A well planned appraisal method can thus motivate an organization’s employees to find out the best from them. A well planned appraisal method tends to cover up the following issues which can help the employees to be well motivated: * Demonstrates the need for improvement: If employees don’t have a clear understanding of how they’ve been performing, they can’t be motivated to make any improvements. So, an appraisal system works as a standard to motivate people by pointing out the deficiencies on them. * Employees build a sense of personal value.When managers take the time and effort to carefully review, analyze, document, and discuss performance with employees, the underlying message to the employees is that they’re impo rtant and valuable, and this alone is quite rewarding, whether the feedback is positive or not. * Turn the employees around: When employees are performing poorly, performance appraisals can provide the wakeup call that they need to get refocused and reenergized. With performance appraisal, however, the purpose of the session is not strictly disciplinary, so the employee is more likely to walk in with a more receptive and open mind. Pay reviews: In some instances, appraisals are related to pay reviews. In these cases, if the employees pay rises due to their good performance, they will feel motivated. * Increases satisfaction. When performance appraisals meet the employees’ needs in such areas as gaining recognition, sensing achievement and competence, experiencing growth, and meeting objectives, they’re also contributing to the employees’ job satisfaction, and this is one of the most important elements at work today. When employees are satisfied, some of the most visible indicators are reduced turnover, absenteeism, and tardiness. Meets higher-level psychological needs: Recognition is one of the most powerful forms of motivation for large numbers of employees. Although, there are numerous possible sources of recognition on the job, performance appraisals are an opportunity for employees to receive formal, significant, and enduring recognition from their manager. * Proper feedback: Providing the employees with proper feedback may give them the motive to try hard to overcome their deficiencies and retaining the positive attitudes on them. 3.Using your understanding of the work of Herzberg, which motivators can you see in action at Siemens? Ans. From the Herzberg’s motivation-hygiene theory, we came to know that, an individual’s relation to his or her work is a basic one and that his or her attitude toward work can very well determine the individual’s success or failure. There are both intrinsic and extrinsic factors which results in employee’s satisfaction or no satisfaction. From the intrinsic factors the following can be seen as present in Siemens: * Responsibility: All Siemens graduates are treated as individuals and responsible.The working environment of Siemens says that it requires high skills, knowledge and working ability in their employees. So, the organization works by making their employees responsible towards their work. * Advancement: For the advancement and career development of the employees, Siemens has come up with Apprenticeship training, Commercial academy and Graduate programs. They are also provided with further qualification if necessary. These types of opportunities make the employees feel that they are advancing with their career and the company values them. * Recognition: Siemens recognizes their employee’s efforts and hard work.Those who come up with outstanding performance are treated with rewards and appraisal. * Growth: Siemens looks forward to growth of th e employees as well as the organization. In the case Paul Thomson says that, his training effort helped him to grow in the organization. There are some external factors that is also working as a motivating factors: * Supervision: Employees in Siemens are closely supervised and given feedback on their works. This sense of appraisal system and supervision motivates the employees to maintain a long term relation with the organization. *Relationship with peers: In the case, Gavin Leslie says that, He feels good to share things with his colleagues and there is a good relationship that occurs in the organization. They feel more socially belonging to their co-workers. * Working condition: There remains a happy, friendly environment in the organization and thus the employees make sure that their customers are staying happy. They feel good that Siemens is treating them as they want their customers to be treated like. Combinedly, all these motivating factors are helping the employees meeting up their needs as well as the company to retain their best employees for long term. . Analyze how Siemens uses training and development to ensure growth in its business. Ans. Training and development helps the growth of a business. Siemens has a clear focus on well-motivated and trained work force as it is an asset for any types of organization. They are providing different training and development programs which are making the employees more skilled to remain competitive. These well-trained employees help to retain customers as they enjoy services from them. This contributes to customer loyalty and repeat business.Thus, Siemens is treating their employees just as they want their customer to be treated which in turn is giving Siemens a huge business growth and good will. So, we can see, ensuring growth of any business lies upon its employee satisfaction and customer satisfaction which Siemens is successfully maintaining. Various training and development programs Helps to build more skilled, motivated and competitive work force Repeat transaction increases production and helps to grow business Loyal customers make repeat transaction Motivated employees tend to provide better customer service and retain customers

Jan & Ken: Managing Conflict in Relationships Essay

Q #1: Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using â€Å"I† language. Ken could have used language that promotes cooperation and mutual respect. †Jan, we’ve been friends for a long time and I’d like to discuss a situation before it interferes with our relationship.† or â€Å" Jan, there’s a problem in our friendship that we need to address.† By aiming for the win-win approach he can begin the conversation in a better frame of mind (Wood, 2013, P242). Also, by striving to take each person into consideration, Jan would have seen both parties equally and not felt she had to defend herself so abruptly. Therefore, honoring both partners and the relationship would have benefitted the opening statement (Wood, 2013, P.242). Q #2: How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness.  I see Jan being able to convince Ken that her intentions are sincere by first being committed to everyone’s satisfaction and applying the win-win approach (Wood, 2013, P. 230). â€Å" I’m sorry Ken, what can I do to fix this?† Secondly, by using a softer tone and better voice response (Wood, 2013, P.232). Had she combined the two at the time she replied to Ken, she would have been more effective. â€Å" Oh Ken, I did not realize what I was doing would end up hurting you, I never meant to hurt you! Can you ever forgive me?† Q #3: What are two nonverbal cues used by Jan. What are two nonverbal cues used by Ken? In what ways did the nonverbal cues used by both Ken and Jan impact the message? What are the verbal messages used by each? What, contradictions occurred between the nonverbal cues and the verbal message and how did the contradictions impact the interaction? Both Ken and Jan used body language and increase/decrease of volume as nonverbal cues (Wood, 2013, P. 121). Jan bobbed her head, pointed her fingers toward him and when she was frustrated and defensive she raised her voice. Ken emphasized each point by the sudden stop of hand gestures and in at least two separate instances, lowered his voice with frustration. These gestures are considered Kinesics (Wood, 2013, P. 126). By using these specific cues both Ken and Jan were setting the tone of the conflict and causing it to reflect badly (Wood, 2013, P. 232). Ken used a psychological exit response (Wood, 2013, P. 231) as a verbal message when he stated, â€Å" Maybe neither one of us can trust the other, maybe we shouldn’t tell each other anything†¦Ã¢â‚¬  And he implied she couldn’t be trusted further. Jan’s most obvious verbal message implied her friendship with Shannon was as important as her relationship with Ken by giving a passive, loyalty response that in volved both friends (Woods, 2013, P. 232). These verbal messages Ken and Jan used contradicted the original intention, which was how they both cared about the other within the relationship. It caused both of them to pull away from each other in a defensive frame of mind that not only defeated the purpose but also had a devastating effect on the relationship. Q #4: Reviewing the nonverbal and verbal cues identified in the last question, what are the roles that these play in the conflict? Do these cues lead to a more positive outcome or negative? How can nonverbal and verbal cues be used to lead to a more productive conflict resolution? Perception and interpretation (Wood, 2013, P. 76) played the most important role during this conflict because it engaged both parties to successfully use non-effective communication. The cues played the role of kitchen-sinking, unproductive conflict communication, frequent  interruptions, cross complaining, disconfirmation of each other (Wood, 2013, P. 204-206), and nonverbal metacommunication (Wood, 2013, P. 27, 233). Ken used them in his unsuccessful attempt to emphasize the seriousness of the situation, whereas Jan utilized them with her defensive listening (Wood, 2013, P. 155). This created a negative outcome. Cues are a symbolic perception of how we are interpreted whether it be verbal or non verbal. Therefore, our intention must first be focused on creating a good outcome and consider effective communication by engaging in dual perspective and monitor the communication (Wood, 2013, P. 31-33) to become productive and resolve any conflict. Secondly, relax! Don’t be so tense and intense about the situation, it comes across as the chilling effect (Wood, 2013, P. 178) and causes an unwanted reaction. Show that you are emotionally involved within the conflict by effectively expressing your emotions (Wood, 2013, P. 180-181) and respond sensitively when others communicate their emotions (Wood, 2013, P. 186-187). Show grace while engaged in the conflict (Wood, 2013, P. 243). Q #5: The conversation seems to be framed in a win-lose orientation to conflict. Each person wants to be right, and to win at the expense of the other. How can Jan and Ken move their conflict discussion into a win-win orientation? They should focus on a healthy conflict that involves all three parties: Ken, Jan and the relationship (Wood, 2013, P. 241). Honoring all three within the conflict confirms and regards the intention (Wood, 2013, P. 242). They should show grace in the nonverbal form (Wood, 2013, P. 243). This will allow both Ken and Jan to relax and become more open toward the conflict and achieve a good outcome. Q #6: Review the eight conflict-management skills discussed in the text. Identify three examples of these skills in the dialogue between Jan and Ken. It’s my understanding that Jan tried to take responsibility for her thoughts, feelings and the issue at hand (Wood, 2013, P. 239) by the response, â€Å" I’m sorry. I didn’t mean to tell her, it just kind of slipped  out† (Cengage Learning, Jan and Ken). In using this statement she also looked for a way to preserve the others’ face because she had accepted his point of the agreement (Wood, 2013, P. 240). Ken, while focused on the content level of meaning, intended to attend to the relationship level of meaning (Wood, 2013, P. 238) by these statements, â€Å" Jan, we need to talk.† and â€Å" I thought I could trust you and tell you anything.† (Cengage Learning, Jan and Ken). Q #7: Identify three places in the dialogue where Jan and Ken missed opportunities to manage conflict successfully. Give specific suggestions (supported by the text material) on how the conflict management strategies could have been incorporated to improve the in teraction. Ken began with, â€Å" Jan, we need to talk. Why did you tell Shannon about what happened between Katie and me?† (Cengage Learning, Jan and Ken). He could have approached her with, â€Å" Jan, can we talk? I feel as if I have been betrayed by your actions and I don’t want it to ruin our friendship.† This way he would be applying grace and sincerity toward the relationship (Wood, 2013, P. 243). By reacting to emotionally loaded language (Wood, 2013, P. 151) Jan callously stated, â€Å" Ken, I told her that long before the two of you started dating.† (Cengage Learning, Jan and Ken). She should have replied, â€Å" I confided in Shannon because we have also been friends for a long time and I thought I could trust her as well. † By admitting to him that she had trusted Shannon and confided in her it would show Ken that her decision reflected badly on her and that it really wasn’t intentionally to go against him. Jan retaliated with, â€Å" Yeah? Like the time I told you I was thinking about dropping out of school for one semester and you just happened to tell my dad?† (Cengage Learning, Jan and Ken). Had Jan applied active listening (Wood, 2013, P. 160-161), she would have realized that this conversation was about Ken and how he felt betrayed. She could have replied, â€Å" I am truly sorry Ken, can you ever forgive me?† References Cengage Learning. (Producer). (2011). Jan and Ken [Web Video]. Retrieved from http://alturl.com/522qq Wood, J. T. (2013). Interpersonal communication, everyday encounters. (7th ed.). Wadsworth/Cengage.